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Frequently Asked Questions

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Refund & Return

Refund & Return

We are happy to assist you and manage all your requests for return and/or exchange.

From the day you receive your item, our return policy is valid for 14 days.

Item(s) purchased on www.intajuna.com can be returned and/or exchange either by pickup or directly.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon


Please remember:

 The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

For a pickup service, delivery charges may apply. For further information, please do not hesitate to contact us.

We’ll be happy to serve you.